Privacy Policy — Solt PK

1. Who We Are

This Privacy Policy is published by Solt PK, the operator of the online casino and sports betting platform accessible at soltpk.im ("the Platform," "we," "us," "Solt PK"). We are the data controller responsible for the personal information you provide when using our platform.

Solt PK operates specifically for the Pakistani market. Our platform is designed around Pakistani players — PKR accounts, local payment methods including Easypaisa and JazzCash, PSL and cricket betting, and customer support that understands local needs. This policy explains how we handle the personal data of all players who use our platform, regardless of where they access it from.

For any privacy-related questions or requests, you can contact us at: support@soltpk.im

2. Data We Collect

Solt PK collects personal data in several ways: information you provide directly when registering or using the platform, data generated automatically by your use of the platform, and in some cases data from third-party verification services.

We collect only the personal data that is necessary for the purpose for which it is collected. We do not collect sensitive personal data (such as biometric data, health information, or political affiliations) unless specifically required for regulatory compliance.

3. How We Use Your Data

Solt PK uses personal data for the following purposes:

• Account management: To create and maintain your player account, verify your identity, process login requests, and manage your account preferences and settings.
• Service delivery: To allow you to play casino games, place sports bets on PSL and other markets, participate in live dealer tables, and access all other Solt PK products.
• Payment processing: To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. To detect and prevent fraudulent transactions.
• Compliance: To fulfil age verification obligations, Anti-Money Laundering (AML) requirements, and Know Your Customer (KYC) checks as required by applicable regulations.
• Customer support: To respond to your queries, investigate complaints, and resolve technical issues affecting your account.
• Responsible gaming: To monitor account activity for signs of problem gambling, enforce deposit limits or self-exclusions you have requested, and contact you if our monitoring systems raise a concern.
• Platform improvement: To analyse usage patterns and technical performance to improve the Solt PK platform, fix bugs, and develop new features.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about Solt PK offers and bonuses.
• Security: To detect, prevent, and investigate fraud, collusion, bonus abuse, and other prohibited activities covered in our Terms and Conditions.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, except for initial fraud-screening checks which are reviewed by our Trust & Safety team where a flag is raised.

4. Legal Basis for Processing

Solt PK processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to provide the services you signed up for — account operation, payments, game access, and customer support.
• Legal obligation: Processing required to comply with applicable laws — including AML checks, age verification, and regulatory reporting obligations.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and improving our service — where these interests are not overridden by your privacy rights.
• Consent: Processing for optional activities such as marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting services that rely on other legal grounds.

5. Who We Share Your Data With

Solt PK does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the circumstances described below:

• Payment processors: We share the transaction data necessary to process your deposits and withdrawals with approved payment service providers — including Easypaisa, JazzCash, NayaPay, SadaPay, and our bank transfer and card processing partners.
• Identity verification services: We may share identity documents or data points with licensed KYC/AML verification providers to confirm the accuracy of information you have provided.
• Fraud detection services: We share technical data (such as IP addresses and device fingerprints) with fraud detection services to identify unusual activity and protect our players.
• Regulatory and legal authorities: We may disclose personal data to law enforcement, regulators, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of players or the public.
• IT and hosting service providers: Our platform infrastructure is managed with the assistance of cloud hosting and IT service providers who process data on our behalf under strict data processing agreements.
• Professional advisers: In the context of legal proceedings, audits, or regulatory reviews, we may share data with lawyers, auditors, or compliance consultants who are bound by professional confidentiality obligations.

6. Cookies & Tracking Technologies

Solt PK uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us provide a better experience and maintain secure, functional sessions.

We use the following types of cookies on soltpk.im:

• Strictly necessary cookies: These are required for the platform to function. They keep you logged in during your session, maintain your account security, and enable core features like the bet slip and deposit flow. These cannot be disabled without breaking the platform.
• Functional cookies: These remember your preferences — such as your preferred language, display settings, and which games you recently played — so you don't have to reconfigure these on every visit.
• Analytics cookies: These collect anonymised data about how players use Solt PK — which pages are most visited, how long sessions last, and where technical errors occur. This data helps us improve the platform.

Solt PK does not use third-party advertising cookies that track you across other websites to build advertising profiles. The cookies we use are limited to what is necessary to run and improve our own platform.

You can manage cookie preferences through your browser settings. Disabling analytics or functional cookies will not prevent you from accessing Solt PK, but some features may not work as expected.

7. Data Retention

Solt PK retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law — whichever is longer.

• Active account data: Retained for the duration your account is active on the Solt PK platform.
• Transaction and bet records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable AML and KYC regulations — typically five years following account closure.
• Support and communication records: Retained for three years from the date of the last interaction, or longer if the correspondence relates to an ongoing dispute or regulatory matter.
• Account closure: Following account closure, personal data is anonymised or deleted in accordance with the above retention schedules. Certain data must be retained even after closure to satisfy regulatory obligations.

When data is no longer required, Solt PK deletes or anonymises it in a manner that prevents reconstruction of the original personal information.

8. Your Rights Over Your Data

As a Solt PK player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team at support@soltpk.im with your account details and the specific right you wish to exercise.

9. Data Security

Solt PK takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure.

• SSL/TLS encryption: All data transmitted between your browser or mobile device and Solt PK servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within Solt PK is restricted on a need-to-know basis. Staff who access player data are bound by confidentiality obligations.
• Secure storage: Financial data and identity documents are stored in secured environments with access logging and monitoring.
• Two-factor authentication: Players can enable two-factor authentication on their accounts for an additional layer of login security.
• Incident response: Solt PK maintains procedures for detecting, responding to, and notifying affected parties in the event of a data security incident.

While Solt PK takes every reasonable measure to protect your data, no online platform can guarantee absolute security. Players are advised to use strong, unique passwords and to keep their login credentials confidential.

10. Children's Privacy

The Solt PK platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on Solt PK, please contact us immediately at support@soltpk.im. We will investigate and close the account, returning any deposited funds to the source payment method.

As part of our responsible gaming commitment, Solt PK conducts age verification checks on all accounts. Accounts that cannot verify their age will have withdrawals placed on hold until verification is complete.

11. Third-Party Links

The Solt PK platform does not include links to third-party websites for navigational or commercial purposes. If you arrive at soltpk.im from a third-party source (such as a search result or a link from another site), this Privacy Policy applies from the moment you arrive at our platform. Solt PK is not responsible for the privacy practices of third-party websites or services you may access independently.

12. Changes to This Privacy Policy

Solt PK may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. The date of the most recent revision is shown at the top of this page.

When we make material changes to this policy, we will notify registered players via email or through a notification displayed upon login. Your continued use of Solt PK after the updated policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any change, you may request account closure before the change becomes effective.

Minor clarifications and typographical corrections that do not affect the meaning of any clause may be made without separate notification.

13. Contact Us About Privacy

If you have questions or concerns about how Solt PK handles your personal data, or if you wish to exercise any of your data rights, please reach out to us through the following channels:

• Email: support@soltpk.im — mark the subject line "Privacy Request" for the fastest routing.
• Live Chat: Available 24/7 on soltpk.im once you are logged in. Our support team can assist with privacy queries and escalate formal requests to the relevant team.

Formal privacy complaints will be acknowledged within 24 hours and reviewed within 10 business days. If you are not satisfied with the outcome, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.